Shipping policy

Last updated: June 11, 2026

Storefront brand: Farmer Vertexiq Garden
Legal operator: FARMER VERTEXIQ LABS LLC

1. Where We Ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship to APO/FPO boxes, U.S. territories, or international addresses at this time.

2. Processing Time

Orders are processed and shipped within 2-5 business days of order placement. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays start processing the next business day.

3. Shipping Methods and Rates

Standard Shipping: free on all U.S. orders with no minimum purchase, typically 3-7 business days after dispatch.

Orders are processed within 2-5 business days (see Processing Time above). Oversized or multi-pack orders may arrive in separate tracked cartons.

4. Tracking

A tracking number is emailed when the order ships. If you have not received tracking within 7 business days, contact support@farmervertexiqlabs.com.

5. Delivery Issues

If a package is marked delivered but not received, or arrives damaged, contact us within 7 days of the delivery date so we can help resolve it.

Order Cutoff & Changes: Orders placed before 2:00 PM (CT) on a business day begin processing the same day; orders placed after the cutoff begin processing the next business day. To change your shipping address or cancel an order, email us at support@farmervertexiqlabs.com within 24 hours of placing the order — once an order has entered processing we may be unable to change it.

Carriers: We ship with USPS, UPS, or FedEx.

Contact

Questions about shipping: support@farmervertexiqlabs.com or (270) 821-4389. Mailing address: 2201 S Main St, Madisonville, KY 42431. Support hours: Monday–Friday, 9:00 AM – 5:00 PM (Central Time).